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FAQ
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General Experience
What is VAULT ActivePLAY?
VAULT ActivePLAY is an adrenaline-charged indoor adventure park where innovation unlocks excitement. Our attractions are designed for active participation, movement, and high-energy fun.
Who is VAULT designed for?
All are welcome to PLAY. However, VAULT is intentionally designed for high-energy activity, and most attractions and overall layout are best suited for guests ages 4–17. Junior tickets are available for ages 3 and under, but access to attractions may be limited based on safety and height restrictions. Adults are welcome and encouraged to participate but should expect an active, fast-paced environment.
Waiver & Entry Requirements
Do I need to sign a waiver?
Yes. Every guest must have a valid waiver on file to enter designated activity or spectator-controlled areas. This is a non-negotiable industry standard and required for participation and access.
Tickets & Reservations
Do I need to book in advance?
Yes. We strongly recommend booking online in advance. Walk-ins are accepted based on availability, but sessions frequently sell out, especially on weekends and holidays.
What is included with my ticket?
Your ticket includes access to VAULT’s core attraction areas during your reserved time. Access is subject to all posted safety requirements, including height, weight, and participation restrictions. Not all activities are included. Certain attractions, games, or premium experiences may require an additional fee.
Are tickets refundable?
All ticket purchases are final and non-refundable. Rescheduling may be offered at management’s discretion and based on availability.
Capacity & Best Times to Visit
Why are time slots limited or unavailable?
VAULT operates with controlled capacity to maintain:
• Guest safety
• Attraction quality
• Overall experience
If a time slot is unavailable, that session is fully booked.
When is the best time to visit?
• Non-holiday weekdays (Labor Day through Memorial Day): Lower volume, more open play
• Weekends & evenings: High energy and higher demand
• Holidays & summer season: Consistently high volume and busy
For a more relaxed experience, we recommend visiting during non-holiday weekdays between Labor Day and Memorial Day.
SOCKS, Attire + Safety
Do I need special socks?
Yes. VAULT grip socks are required for all participants and Spectator Pass holders accessing restricted areas. This is for safety, cleanliness, and equipment protection. VAULT Socks are reusable feel free to bring them back for future visits.
What should I wear?
Guests should wear athletic, comfortable clothing.
For safety:
• No loose items
• No jewelry
• Empty pockets required
• Long hair should be tied back
Failure to follow these guidelines may result in restricted participation.
What should I NOT bring into activity areas?
The following items are not permitted on or within attractions:
• Phones
• Keys
• Wallets
• Jewelry
• Any loose or sharp objects
All items must be secured before entering play areas.
Do all attractions have the same requirements?
No. Certain attractions have height, weight, and safety restrictions. All posted requirements must be met to participate. No exceptions will be made.
Are all areas accessible to every guest?
No. Certain attraction areas are considered active play environments and may not be accessible to all guests. Access is limited based on the physical design of the attractions and safety requirements.
SOFT PLAY HEIGHT RESTRICTIONS
Are there height restrictions in the Soft Play area?
Yes. The entire Soft Play structure is height-restricted and strictly enforced.
• First Floor: 60 inches (5'0") or shorter
• Second & Third Floors: 54 inches (4'6") or shorter
• Recess Nest (3rd Floor): 48 inches (4'0") or shorter
These limits are in place to maintain a safe environment for younger guests. Guests who exceed these limits will not be permitted to enter. No exceptions will be made.
FOOD + Beverage Policy
Can I bring outside food or drinks?
No. Outside food and beverages are not permitted. Exceptions may apply for pre-booked parties (e.g., birthday cake only).
STORAGE + PERSONAL BELONGINGS
Where do I put my belongings?
VAULT currently provides open cubbies for personal items. Lockers are expected to be installed by May 2026. VAULT is not responsible for lost, stolen, or unattended items. We recommend bringing only essential belongings.
SUPERVISION POLICY
Can I drop my child off?
No. Children must be supervised by a responsible adult at all times unless otherwise specified by VAULT staff. This policy is strictly enforced for safety.
Spectator Pass & Access Rules
Can I enter the attraction areas without a ticket?
All guests are welcome inside the facility. However, access to certain areas is restricted to active participants or approved spectators only.
Do I need a Spectator Pass if I’m not participating?
Yes, if you intend to move beyond general seating areas or access any restricted spaces within VAULT, a Spectator Pass is required. Please note: Certain areas of the facility are not accessible to all guests. Access to these areas is limited based on the physical design of the attractions and safety requirements. Guests without a Spectator Pass must remain in designated general areas.
What is a Spectator Pass?
A Spectator Pass is for guests who are not actively participating but require limited access within the facility.
This includes access to:
• The Bounce Deck
• The Velocity Vortex platform
What is required to obtain a Spectator Pass?
To receive and use a Spectator Pass, you must:
• Have a valid waiver on file
• Obtain a Spectator Pass wristband
• Wear VAULT grip socks
All three are required. No exceptions will be made.
Can I help my child on the attractions?
No. Only active participants are permitted on or within any attraction or play area.
This includes:
• Assisting children
• Stepping onto trampolines or play features
• Entering any active play surface
Spectator Pass holders are strictly prohibited from entering participation areas for any reason. No exceptions will be made.
Important Reminder If a child requires assistance to safely participate, that attraction may not be appropriate for them at that time.
FACILITY + OPERATIONS
Is the facility clean?
Yes. Cleanliness is a top priority.
We maintain:
• Continuous cleaning throughout operating hours
• Routine sanitation of high-touch areas
• Daily deep cleaning procedures
Why are some attractions unavailable at times?
Attractions may be temporarily closed for:
• Safety inspections
• Maintenance
• Operational adjustments
This ensures all equipment meets safety and performance standards.
PARTIES + EVENTS
Can I book a birthday party?
Yes. VAULT offers structured party packages designed for a seamless, high-energy experience. All parties are booked online and include reserved time and designated areas.
Do I need to tip or is Gratuity included or expected?
Tipping is not mandatory but greatly appreciated. The entire tip will go to your party host. VAULT is a cashless facility and as such if you decide your party host exceeded your expectation and provided your party an amazing and rememberable time you can add gratuity to your final payment.
SENSORY-FRIENDLY PROGRAMMING
Do you offer sensory-friendly experiences?
VAULT is actively developing sensory-friendly programming, which will be introduced as part of our ongoing operations. Details will be announced as programs are finalized.
GUEST EXPERIENCE + SUPPORT
What if I have an issue during my visit?
We want to resolve concerns in real time. Please speak with a manager before leaving the facility so we have the opportunity to address and correct the situation immediately.
FINAL NOTE
VAULT ActivePLAY is built for movement, energy, and excitement.
This is not a sit-on-the-sidelines experience.
It’s a place to jump, climb, explore, and PLAY.
Our policies are in place to:
• Keep every guest safe
• Maintain a high-quality experience
• Ensure consistency for all visitors
We recommend reviewing these guidelines ahead of time, so your visit is smooth, fun, and stress-free from start to finish. Show up ready to move. Leave with a story.
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